Refund policy

Return & Refund Policy — ZEEVA
At ZEEVA, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.
Returns
You may request a return within 7 days of delivery if:
You received a damaged or defective product.
You received the wrong product.
The product has a manufacturing issue.
To be eligible for a return, the watch must be unused and in its original condition and packaging. Please contact us with your order number and clear photos/videos of the issue.
Refunds
Once we receive and inspect the returned product, we’ll notify you about the approval of your refund.
If approved, your refund will be processed through the original payment method or another mutually agreed method.
Exchanges
If your product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on the situation and product availability.
Non-Returnable Items
Products damaged due to accidental damage, misuse, improper handling, or normal wear and tear are not eligible for return or refund.
Return Shipping
If the issue was caused by us (wrong, damaged, or defective product), ZEEVA will cover the return shipping cost. For other approved returns, return shipping charges may apply.
Contact Us
For return or refund requests, contact our customer support with your order number and details of the issue. Our team will guide you through the process.
ZEEVA — Your satisfaction matters to us. ❤️